Frequently asked questions about
Software Activation
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What is product activation?
Product activation
is a quick, anonymous, and secure process that verifies
the authenticity of your software. This is done to
protect you from the adverse effects of pirated
software. The process also verifies that the serial
number has not been activated on more systems than
allowed by your product’s
End-User License Agreement
(EULA). No personally identifiable information is
required.
After you first
launch your product, you will be asked to activate.
Simply follow a series of steps, and in seconds, your
software will be activated and authenticated. The
activation process does not hinder the software's
usability. You can use it the same way you always have.
What happens during product activation?
You go through a series of easy steps
to activate your software, usually via the Internet (offline
activation is also possible). You enter an
activation code which is used to authenticate the software
license, thus unlocking the product. No personal
information is required, and the whole process takes
just a few seconds.
Must my computer be connected to the
internet in order to activate the program?
No, it is also
possible to perform offline activation, which allows the
program to be activated via a different computer. See
Offline Activation to
learn more.
How soon must I activate my product?
You have
21 days to activate your
product after the first launch.
Can I install the software without activating it?
Yes. The 21
day trial period only starts when you first run the
program and start the trial. After
the trial period has ended, you need
to activate in order to use the product.
What happens if I
do not activate my product?
If you do not
activate your product within
21 days after starting the
trial, your product will
stop working until you enter a valid
activation code.
How can I get
a serial number for activation?
If you purchased
and downloaded your software directly from Erithacus
Software, you should have received your serial number
via email. If you purchased a physical copy, your serial
number is located on an adhesive label on your product CD case. If you cannot find your serial
number, contact
.
How do I
activate my product?
After purchasing your product (and subsequently
receiving your activation code, you simply enter this
into the product to
activate it. Typically, activation is completed in just
a few seconds via the Internet (online activation). In
some cases, offline activation is required.
See
Offline Activation to
learn more.
What does
Erithacus Software do with the product activation
information?
The information provided is used to verify that your
GraFit product is operated within the capacity
outlined by the Erithacus Software End-User License Agreement
(EULA). The activation information you provide will
never be linked to your personal customer information.
Please read our privacy policy
for additional information.
Can I activate
GraFit on more than one
computer?
It depends on the number of activations that is allowed
for your serial number. You may use the program on any
computer you own, subject to a reasonable use policy, so long as there is no possibility of
it being used at one location while it is being used at
another. Additional licenses must be purchased for any
additional user. Please see the
End-User License Agreement
for more information.
If I activate the software on two
computers, can more than one person use the software on
the second computer?
Allowing others to use your
secondary license is probably in violation of the
End-User
License Agreement.
Do I need to be online to use
software that requires activation?
Once you have activated your
product, you do not need to be online to use it.
What is the difference between
product activation and product registration?
Product activation is a
mandatory, anonymous process that verifies your
product’s serial number. Product registration is a
process that entitles you to product updates and
support from Erithacus Software.
How long does it take to complete
the activation of my product?
Internet activation (online
activation) typically takes seconds to complete.
What if I can't immediately
activate my software?
You have
21
days after your first launch to activate the
product. The software, which is fully functional
during this period, will remind
you that it is not yet activated whenever you run it
during this time. After
21
days, the product will stop working until you
activate it.
What if I upgrade my computer or
get a new one?
To transfer
the software license you should first de-activate it on
the original computer. De-activation is done by clicking
the De-activate button from the About dialog box. Then, after upgrading or replacing your
computer, reinstall the software.
You will need to activate the software on the new
computer, which will require your activation code and
the password you entered when the software was first
installed.
Will I ever have to reactivate my
product?
Only in extreme situations.
For example, if you upgrade your computer, or if the
activation process detects that the license has been
tampered with, you will have to reactivate your
product.
Will I be able to reinstall and
reactivate the product if my hard drive crashes?
Yes. Re-activate the product using the activation code and your
personal password. If your
attempt fails, please contact
for help.
Can I uninstall/reinstall my
software?
Yes. Before
uninstalling you should first de-activate it on the
original computer. De-activation is done by clicking the
De-activate button from the About dialog box. Then
uninstall your software on the current machine and
reinstall it on a new machine.
What information is collected and
transmitted in the product activation process?
The activation process is
completely anonymous and never requests, collects,
or transmits personal information. It does not scan
your hard drive. Furthermore, none of the collected
information can be used to identify your individual
hardware components.
More specifically, the
activation process gathers a minimal amount of
information about the product and your machine to
create that request for a product license.
It also requests your email
address, which is used to send you a password
reminder in the event that you forget your
password.
Why do I have to enter a password?
You need to
enter a password that is associated with the activation
process. If you ever reactivate your software it is
necessary to enter this password.
Why do I have to enter my email address?
Your email
address collected so that we can email your password in the
event that you forget it. All screens where you need to
enter your password also have an "I've forgotten my password"
button that when clicked will automatically and immediately
email your password to you. If you chose not to enter a
valid email address there is no way to retrieve lost
passwords.
Does the activation process ever
send data to Erithacus Software after I activate my
product?
No. Activation is a secure
and anonymous, one-time process. After activation is
complete, the activation technology in
the product never contacts Erithacus Software.
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